Help
How do I place an order?
- Open a product and tap “Add to cart”. Choose the size or flavour first if there are options.
- Open the cart and tap “Checkout”.
- Enter your address and PIN code, choose how to pay, and tap “Place order”.
- Keep the order page link — every update shows there.
How can I pay?
Online by UPI, debit/credit card or net banking (through Razorpay), or cash on delivery where it is available for your PIN code. You can also pay with a gift card.
How do I use a coupon or gift card?
In the cart, tap “Have a coupon or invite code?” or “Pay with a gift card”, type the code and tap “Apply”. The discount shows in the total straight away.
How do I track my order?
Open “My orders” in your account, or the link in your order email. Turn on “phone notifications” on the order page to hear the moment it ships.
How do I return something?
Open the order after it is delivered and tap “Return items”. Choose what went wrong; we reply by email. Refunds go back the way you paid.
How do I install the app?
Android (Chrome): tap “Install app” when it appears, or the browser menu ⋮ → “Install app” / “Add to Home screen”.
iPhone / iPad (Safari): tap “Share” → “Add to Home Screen” → “Add”. Open it from the new icon. Notifications on iPhone need iOS 16.4 or newer and the app on the Home Screen.
How do I turn on phone notifications?
Tap “Turn on notifications” on an order page, in your account or (for partners) under More, then tap “Allow”. They are free. You can turn them off the same way.
Still stuck? no-reply@shopmithila.com
